Payment Operations Analyst

About Appcharge

Appcharge is the leading direct-to-consumer platform for mobile games – built for game makers, by game makers. Appcharge helps publishers sell directly to their players, increase profits, and greatly improves player relationships and loyalty. As an all-in-one platform, the company provides everything game publishers need to go direct – fully branded web stores, gamified offers, global payments checkout, mobile in-app-payments SDKs and more. Appcharge is the fastest-growing mobile game payments platform, powering stores for over one-third of the top grossing mobile games. Appcharge supports 500 payment methods and 80 currencies, making partners financially compliant worldwide in minutes. Headquartered in Tel Aviv, Appcharge is funded by Gillot Capital Partners and Play Ventures and is led by veterans from Rovio, Huuuge Games, Moon Active, and Play Studios.

Job Description:

We are looking for a Payment Operations Analyst to join our Payments team.

In this role, you will become a domain expert within a rapidly expanding team and a fast-paced environment.

As a Payment Operations Analyst, you will play a key role in optimizing and maintaining our payment operations to support global expansion. You will ensure seamless transaction flows, monitor payment performance, and collaborate with cross-functional teams to enhance our operational efficiency.

Responsibilities:

1. Analyze payment transaction flows across multiple payment service providers to ensure optimal performance and resolve any operational issues.
2. Assist in the implementation and integration of new payment methods and providers.
3. Conduct reconciliations and investigate discrepancies in payment data to identify operational issues.
4. Collaborate with teams such as Finance, Customer Support, R&D, and Product to ensure smooth payment processes.
5. Maintain payment workflows, policies, and operational guidelines.
6. Analyze payment data trends and provide actionable insights to enhance system performance and efficiency.
7. Coordinate payment projects for new providers and account setup.
8. Support Account Management, R&D, QA, and Fraud teams with operational matters.
9. Conduct proactive system sanity checks to flag performance issues and trends.

Requirements:

1. 3+ years of experience in payments / fraud prevention / e-commerce / gaming.
2. Data analysis experience – Must.
3. Background in the payments industry – Advantage.
4. Team player with a proactive, can-do attitude; self-motivated with a strong drive for self-learning and growth.
5. Exceptional attention to detail and proven problem-solving abilities.
6. Experience in prioritizing and managing multiple projects simultaneously.
7. Proficient in SQL queries and Excel.
8. Full proficiency in English (both written and verbal) – Must