Payment Operations Analyst

Description

Appcharge is a leading direct-to-consumer platform for app publishers.

We help publishers sell digital goods directly to their users - bypassing traditional app store commissions and owning the full payment and commerce experience.

The result: higher margins, better flexibility, and a more direct relationship with end users.

Backed by $89M from leading investors and operators, we’ve grown 14x in the past year and now process over half a billion dollars annually. We’re building the infrastructure that lets modern app businesses take back control of monetization – at scale.

As a Payment Operations Analyst you will become a domain expert within a rapidly expanding team and a fast-paced environment and play a key role in optimizing and maintaining our payment operations to support global expansion.

You will ensure seamless transaction flows, monitor payment performance, and collaborate with cross-functional teams to enhance our operational efficiency.

Responsibilities

• Analyze payment transaction flows across multiple payment service providers to ensure optimal performance and resolve any operational issues.
• Assist in the implementation and integration of new payment methods and providers.
• Conduct reconciliations and investigate discrepancies in payment data to identify operational issues.
• Collaborate with teams such as Finance, Customer Support, R&D, and Product to ensure smooth payment processes.
• Maintain payment workflows, policies, and operational guidelines.
• Analyze payment data trends and provide actionable insights to enhance system performance and efficiency.
• Coordinate payment projects for new providers and account setup.
• Support Account Management, R&D, QA, and Fraud teams with operational matters.
• Conduct proactive system sanity checks to flag performance issues and trends.

Requirements

• 4+ years of experience in payments / fraud prevention / e-commerce / gaming.
• Background in the payments industry - Must.
• Strong data analysis experience - Must.
• Full proficiency in English (both written and verbal) - Must.
• Strong proficiency in SQL queries and Excel.
• Proven ability to prioritize and manage multiple projects simultaneously.
• Exceptional attention to detail and proven problem-solving abilities.
• Team player with a proactive, can-do attitude; self-motivated with a strong drive for self-learning and growth.